FREQUENTLY ASKED QUESTIONS (FAQ)


CORONA

Which measures are taken by the Oertijdmuseum?
Visitors need to book their ticket online in advance for a specific timeslot, in order to spread arrival of visitors. All visitors are asked to keep at 1,5 meter distance from each other. Inside the museum building and outside there is a (one-way) route marked which all visitors need to follow.

Is the catering area open?
Yes, the catering area is open. You can get a coffee or a soft drink, (prepacked) sandwiches, ice cream, crisps, chocolate bars, etc.

Is the museum shop open?
Yes, you can buy several souvenirs such as fossils, minerals, and toys.


TICKETS AND ENTRY

Do I have to make a reservation, and how does that work?
You must order your tickets online and reserve a date and timeslot. This can be done through our website www.oertijdmuseum.nl/tickets. This also applies to annual pass holders of partner parks.

Can I still visit on the day and/or time I want to come?
You can check this when you buy a ticket at www.oertijdmuseum.nl/tickets

I have bought a ticket, but would prefer to come on a different date. How do I do that?
We cannot rebook tickets ourselves. For rebooking tickets or other ticket-related questions, please contact the ticket office. Go to www.oertijdmuseum.nl/tickets and click on TICKET SUPPORT.

I’ve bought a ticket, but I can’t download it / have lost the email, etc.. What do I need to do?
For all ticket-related questions, please contact the ticket office. Go to www.oertijdmuseum.nl/tickets and click on TICKET SUPPORT.

How can I buy a ticket for my child aged 0-2?
Children under 3 years can access the museum for free. When booking tickets, you can select a free ticket for children of this age.

I have bought a ticket with a timeslot, how long can I stay in the museum?
The timeslot is mainly intended to regulate the arrival time, so that not all visitors want to enter at the same time. We do not set a limit to your visiting time.

I try to buy a ticket for a Monday, but I can’t. What’s up with that?
We are closed to visitors on all Mondays, including during school holidays. The museum is only open on Mondays on Easter Monday, Whit Monday, and Boxing Day (December 26).

Can I bring my pet to the museum?
Pets are not allowed in the museum, nor in the outdoor area.

I only want to visit the outdoor area. Do I get a discount?
We only sell tickets that allow you to visit both the indoor and outdoor areas. So no discount is given if you only visit the outdoor area.

My kids just want to come and play in the playground. Is this allowed?
The playground is an extra service that we offer our visitors. You can therefore only access the playground if you have a ticket for the museum.

Is the Museumjaarkaart valid at the Oertijdmuseum?
The Museumjaarkaart is not valid with us.

How can I book a birthday party?
Mail to contact@oertijdmuseum.nl or call (+31)(0)411-616861 to set a date and time.

ACCESSIBILITY

Is the museum wheelchair-friendly?
The museum building and the garden are easily accessible for wheelchairs. Due to the corona measures (= one-way walking route), you should take into account stairs-up in the building. A wheelchair lift is currently under construction.

Is the museum stroller friendly?
The museum building and garden are easily accessible for prams. Due to the corona measures (= one-way walking route), you should take into account stairs-up in the building.

Can I bring my handcart into the museum?
No, they are not allowed. If desired, you can rent a museum handcart at the counter. This can be used during your visit to the outdoor are (garden and forest) of the museum.

TRAFFIC

What does parking cost?
You can park for free at the museum parking lot. If the parking lot is full, you are requested to park in a nearby car park (within walking distance).

How can you be reached by public transport?
You can take the train to Station Boxtel. From there it is about a 20 minute walk to the museum. It is also possible to take bus 203 (tiny van) from the station to stop De Ketting. This stop is 500 meters from the museum.